Wig returns and quality claims: how to avoid disputes
Most disputes over wigs are decided long before anything goes wrong, by how clearly the process was agreed when the order was placed. This page is about that agreement: what counts as a fault, within what window it is reported, and what evidence resolves it, so a problem becomes a process rather than an argument.
Agree the process before the order
The time to fix how a mismatch or a fault is reported, within what window, and what the remedy is, is before the order, when both sides are still being reasonable about it. Put it in writing alongside the specification and the lead time, and it stops being a negotiation later.
A fault is not a preference
Separate the two when you write the process. A fault is objective: the wrong model or colour code, a length or weight that does not match the confirmed specification, or damage in transit. A preference - a shade that reads cooler than expected, a hairline the customer wanted softer - is a fit issue, and it is worth saying so honestly rather than folding both under one word.
The window and how to report
Fix a reporting window at the point you agree the process, and ask for it to be measured the same way on both sides, from delivery rather than from order. Report with the order reference, the model code and photographs of the piece in its condition as received, before it has been worn or worked on.
The evidence that resolves it fast
A written specification on one side and photos on the other. Because we publish the specification - hair type, construction, lace size, length, weight and colour code - a claim can be checked against the same rows in both directions, which is what turns an argument into a fact either side can see.
The sample is your baseline
The cheapest way to prevent a dispute is to have agreed what the product should be before the quantity arrives. A single piece - quoted at the lowest listed price for that model, with the freight at your cost - becomes the reference that every later order is judged against, so a later difference has something concrete to compare to.
Questions we are asked
What counts as a valid quality claim?
A mismatch against the confirmed specification: the wrong model or colour code, a length or weight that does not match the sheet, or transit damage. A preference about how a shade or hairline reads is a fit issue, not a fault, and is worth separating when you agree the process.
How should a claim be reported?
With the order reference, the model code and photographs of the piece as received, within the window agreed before the order. Reporting before the piece has been worn or worked on keeps it checkable.
How do I avoid disputes in the first place?
Agree the specification, the minimum, the lead time and the fault process in writing before the order, and buy a sample first. The sample becomes the baseline every later order is compared to.
Keep reading
Agree the details before you order
Send the models you are planning and we will confirm the specification, the minimum and the lead time in writing, so the terms are set before the order is.